• Return Policy

Returns and Refunds:

At EyeTrust Eyecare if you are not satisfied with your purchase and need to return it, we're here to help.

Returns Policy: 

To return an item, please contact our customer service. We cannot accept any returns without a valid purchase receipt. Shipping fees are not refundable. The customer will pay for freight on all non-defective item(s). We will look at each inquiry on a case by case basis and try to help and accommodate customers to the best of our ability to improve satisfaction. Thank you for your patronage and we hope to best assist you when needed.


All soft contact lens orders include a 1 year rip, loss and prescription change warranty when purchased with a valid contact lens prescription written by an Optometrist or Dispensing optician within the year. Contact lenses must not be expired. If a patient’s prescription changes within the year, unopened boxes may be returned and credit will be given toward the next 6 month or annual supply purchase of contact lenses when an updated prescription is provided by a licensed eye care professional.


Contact lenses purchased when signing our contact lens waiver are final sale and not eligible for return or exchange. All nutraceuticals (contact lens solution, eye drops, eye vitamins, eye lid wipes and eye lid warming devices) are final sale and not eligible for return or exchange. Manufacturer warranties still apply. If you received a product that you think is covered under Manufacturer Warranty, please contact customer service and we will further assist you.